Orange SFM’s Business and Strategy Consulting Services assists organizations in leading initiatives that strengthen and optimize processes, expand revenue-generating capabilities and maximize cost savings.
Technology Transformation
Improve interactions with the business and customers.
Orange SFM evaluates Technology departments taking into account the need for agility, globalization and off shoring to identify adjustments that improve implementation methodologies and development processes.
Example Project:
Evaluated Technology department for improvements and designed and implemented new standards and processes that improved work environment, software implementations and added overall company efficiencies. Created and implemented a new Software Implementation Process (Agile hybrid), Deployed Communications Process, Customer Escalation Process, Staff Escalation Process, Product Pages, Project Time Tracking Process, improved Status Reporting Process, improved Tech Department Knowledgebase Wiki, Off-Boarding Process and Design Process for customer facing documents.
Change Management
Maximize business value and realize the full potential of each endeavor.
Orange SFM plans and manages organizational, technical and process transformation programs using customized change management methodologies.
Example Project Deliverables:
- Change Management Strategy
- Training Plan
- Communication Plan
- Adoption Plan
- Project Success Metrics
Process Optimization
Innovate and gain a competitive edge through process optimization.
Orange SFM assesses as-is processes against current technologies, benchmarking and analytics to identify primary challenges and prospective improvements.
Example Project:
Led the cross-functional worldwide VMware Pipeline Optimization CoE (Center of Excellence) through five project tracks (Metrics and Modeling, Pipeline Review Cadence, Accountability for Creating and Nurturing Pipeline, Action Tracking to Address Deficiencies and Sales Coaching) to design a global world class pipeline management process to ensure that VMware sales teams enter future quarters with the necessary pipeline to meet or exceed their plan.
CRM Strategy
Maximize business outcomes and evolve with customers and products.
Orange SFM defines customized forward thinking strategies using data analytics and process evaluation.
Example Project Deliverables:
- As-Is Analysis (processes and systems)
- Sales
- Service
- Marketing
- Future State Definition
- CRM Roadmap
- As-Is Analysis (processes and systems)